Privacy Policy

1. Introduction

Welcome to Talkomerce ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information when you use our platform at talkomerce.com (the "Service").

By accessing or using the Service you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, and password when you register.
• Business information: business name, industry, and configuration details you enter in the platform.
• Messaging data: conversation content processed through connected channels (WhatsApp, Instagram, Facebook Messenger).
• Payment information: billing details processed securely through our payment provider. We do not store full card numbers.
• Usage data: log data, IP address, browser type, pages visited, and actions taken within the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Process transactions and send related information (receipts, invoices).
• Send technical notices, updates, security alerts, and support messages.
• Respond to your comments and questions.
• Monitor and analyze usage trends to improve the user experience.
• Detect and prevent fraudulent transactions and other illegal activities.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: third-party vendors who assist in operating the Service (hosting, analytics, payment processing), bound by confidentiality obligations.
• Meta Platforms: when you connect WhatsApp, Instagram, or Facebook channels, data is exchanged in accordance with Meta's platform policies.
• Legal requirements: when required by law, regulation, or valid legal process.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

6. Security

We implement industry-standard security measures to protect your information, including encryption of sensitive credentials stored in our database and secure HTTPS connections. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Data portability (receive your data in a structured, machine-readable format).

To exercise any of these rights, please contact us at the email address below.

8. Cookies

We use cookies and similar tracking technologies to maintain your session and analyze usage patterns. You can configure your browser to refuse cookies, but some features of the Service may not function properly as a result.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: